Privacy Policy

This Privacy Policy describes how Tickwright ("we", "us", or "our") handles personal information collected through our website at tickw.club and through our workshop intake process. We are committed to handling your information with discretion and transparency.

1. Who We Are

Tickwright is a watch repair and diagnostic workshop located at 18 Jalan Gasing, 46000 Petaling Jaya, Selangor, Malaysia. We operate as a sole proprietorship registered in Malaysia. You may contact us at [email protected] or by telephone at +60 3-7954 2186.

2. Information We Collect

We collect personal information in the following circumstances:

• When you submit an enquiry through the contact form on our website — we collect your name, email address, telephone number, and the details you provide in your message.
• When you bring a timepiece to our workshop for assessment — we record your name, contact details, and a description of the piece and the concern.
• When you communicate with us by email or telephone — we retain records of that correspondence for service continuity.
• Through cookies and similar technologies — we collect basic usage data as described in our Cookie Policy.

We do not collect payment card details directly. Any payment transactions are processed by third-party providers who maintain their own security and privacy standards.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiry and communicate about the status of your timepiece.
• To prepare diagnostic reports, service records, and written summaries associated with your piece.
• To maintain a service history record, which we retain for up to five years following the last interaction.
• To comply with applicable Malaysian law, including obligations under the Personal Data Protection Act 2010 (PDPA).
• To understand how our website is used, so we may improve its content and structure.

We do not use your personal information for unsolicited marketing communications. We will only contact you in connection with a matter you have raised or an active service engagement.

4. Legal Basis for Processing

Under the Personal Data Protection Act 2010 (Malaysia), we process your personal data on the following grounds:

• Contractual necessity — processing required to carry out a service you have requested.
• Legitimate interest — maintaining service records and responding to enquiries in the ordinary course of business.
• Legal compliance — retaining records as required by Malaysian law.

5. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share information with:

• Service providers who assist us in operating this website (such as hosting and analytics providers), under contractual obligations to protect your data.
• Competent authorities if required by law, court order, or lawful request from a regulatory body.

Any third-party service providers we engage are required to handle personal data in a manner consistent with applicable Malaysian data protection law.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Service records associated with a specific timepiece are typically retained for five years from the date of the last relevant interaction. Website enquiry records that do not lead to a service engagement are retained for twelve months.

7. Your Rights

Under the Personal Data Protection Act 2010 and applicable Malaysian regulations, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Withdraw consent to processing where consent is the basis for that processing.
• Request deletion of data where we have no lawful basis to retain it.

To exercise any of these rights, please write to us at [email protected]. We will respond within a reasonable period and in any case within thirty days of receiving your request.

8. Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, or loss. These include access controls on our workshop systems, secure email practices, and website hosting with standard encryption. No data transmission over the internet can be considered completely secure, and we cannot warrant the absolute security of information transmitted to us online.

9. Cookies

Our website uses cookies to support basic functionality and to understand how visitors navigate the site. You may adjust your cookie preferences at any time. For a detailed explanation, please refer to our Cookie Policy.

10. Third-Party Links

Our website may include links to external resources or platforms. We are not responsible for the privacy practices of those sites and encourage you to review their respective policies before providing personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any material updates will be noted at the top of this page with a revised date. Continued use of our website following an update constitutes acceptance of the revised terms.

12. Contact

If you have questions or concerns about this Privacy Policy or the handling of your personal data, please contact us: