— Three Services —
Defined scope. Published pricing. Documented results.
Each service at Tickwright is bounded in scope and supported by a written report. Choose the service that fits your piece, or contact us if you are unsure.
— Methodology —
The Tickwright service approach.
All three service categories share the same underlying principle: observe first, document thoroughly, and act only with the owner's explicit agreement. This approach emerged from a recognition that watchmaking is one of the few repair disciplines where the client often cannot verify the scope of work performed — making transparency not merely a courtesy, but a professional obligation.
The written diagnostic report is the practical expression of this principle. It records what was found, how the assessment was conducted, what was recommended, and — after approval — what was done. This document is returned with the piece and remains the owner's permanent record of the intervention.
Assess first
Document findings
Get approval
Perform work
Service 01
Chronograph Function Assessment
RM 780
A diagnostic service for column-wheel and cam-actuated chronograph movements experiencing pushing irregularities, return-to-zero issues, or inconsistent hand alignment. The assessment begins with a seated evaluation using dedicated chronograph test equipment, followed by selective disassembly of the chronograph module to isolate the concern.
The owner receives a written diagnostic report outlining the observed condition and any recommended next steps, together with photographs taken during the inspection. No repair work is initiated without prior written agreement.
What is covered:
- Seated evaluation with dedicated test equipment
- Selective disassembly of chronograph module
- Column-wheel and cam-actuator examination
- Hand-alignment verification
- Written report with photographs
- Next-step recommendations in writing
Process timeline:
- Day 1–2 Intake and initial seated evaluation
- Day 2–4 Module disassembly and documentation
- Day 4–5 Report preparation and delivery to owner
Service 02
Quartz Module & Battery Service
RM 340
A full service for quartz timepieces that addresses considerably more than a simple battery swap. The work includes module inspection, coil continuity testing, gasket evaluation, case cleaning, and pressure verification where applicable.
Replacement cells are sourced from established suppliers and matched to the original specification. The service is suited to daily-wear quartz watches and those that have been idle for extended periods or show signs of water ingress. A short written summary accompanies the returned piece.
What is covered:
- Module visual inspection
- Coil continuity measurement
- Gasket condition evaluation
- Case cleaning
- OEM-matched battery replacement
- Pressure verification (where applicable)
- Written service summary
Process timeline:
- Day 1 Intake and initial condition check
- Day 1–3 Service work and testing
- Day 2–4 Summary preparation and notification
Service 03
Crystal & Gasket Replacement
RM 620
Replacement of scratched or cracked crystals and the accompanying gasket set, performed for mineral, acrylic, and sapphire variants where donor parts are available. The process begins with identification of the correct reference and diameter, followed by careful removal of the existing crystal, cleaning of the bezel seat, and pressure-fitting of the replacement.
Gaskets are replaced across the case back, crown, and pushers as applicable. A water resistance test follows where the design permits, and the owner is advised of any limitations specific to the piece.
What is covered:
- Reference and diameter identification
- Crystal removal and bezel seat cleaning
- Pressure-fitting of replacement crystal
- Gasket replacement — case back, crown, pushers
- Water resistance test (where design allows)
- Mineral, acrylic, and sapphire variants
Process timeline:
- Day 1 Intake, reference identification, part sourcing
- Day 2–5 Replacement work and water resistance test
- Day 5–7 Summary documentation and notification
— Decision Guide —
Which service fits your piece?
If you are unsure which service applies, this guide may help. You are also welcome to contact us directly — we will advise honestly at intake.
| Your situation | Chronograph Assessment |
Quartz Module Service |
Crystal & Gasket |
|---|---|---|---|
| Pushers not responding correctly | |||
| Chronograph hands misaligned | |||
| Watch stopped or running erratically (quartz) | |||
| Battery drained faster than expected | |||
| Signs of water ingress (quartz) | |||
| Crystal scratched or cracked | |||
| Gaskets aged or suspect |
Not sure? Send us a message and we will help identify the appropriate service at no charge.
— Across All Services —
Professional standards shared by every service.
No Work Without Approval
Written agreement is required before any repair begins — every time.
Photographic Record
Photographs of the movement and concern area are included in every report.
OEM-Specification Parts
Components sourced from established suppliers, matched to original specifications.
Calibrated Test Equipment
Category-specific instruments, regularly checked for calibration accuracy.
Timeline Communicated at Intake
Expected completion range is given when the piece is deposited.
Honest Limitation Disclosure
Pieces outside current capability are declined at intake, not after disassembly.
— Pricing —
Service fees at a glance.
Prices are in Malaysian Ringgit and reflect the defined service scope. Additional work, if required, is always agreed separately.
Quartz Module Service
RM 340
Full quartz servicing including battery replacement, module inspection, and gasket evaluation.
BookCrystal & Gasket
RM 620
Crystal replacement for mineral, acrylic, or sapphire variants with full gasket set change.
BookChronograph Assessment
RM 780
Diagnostic assessment for chronograph movements. Written report included. Repair quoted separately.
Book— Next Step —
Not sure which service you need?
Describe the concern and we will advise. There is no charge for a preliminary telephone or email consultation.
Request a Quote